Consultwise LLC · Legal information

Data Deletion Instructions

How to request removal of your S4-Social Loop information, including data received through Facebook or Instagram.

Effective date: 2026-09-16

1. Tell us what you want removed

Include only the information needed to locate your records:

• The email address used for your S4-Social Loop account, if you have one.
• The workspace and business name involved.
• The connected Facebook Page, Instagram account, or other destination name or identifier, if relevant.
• Whether you want to remove platform-related data, particular content, a business's records, or your entire account.

If you do not have a S4-Social Loop account but your information was received through a connected platform, describe the relevant Page, business, interaction, and approximate date. Do not send passwords, access tokens, payment details, or identity documents unless we specifically request a necessary and appropriate verification method.

2. Verification and timing

We may need to verify your identity and authority before deleting information. Deleting shared workspace or business data may require confirmation from an authorized administrator. Verification will be proportionate to the request.

Our targets are:

• Acknowledgment: within 7 calendar days of receiving the request.
• Active-system deletion: within 30 calendar days of receipt for an eligible, appropriately verified request.
• Routine backups: residual copies expire within the 90-calendar-day backup-retention limit.

These targets do not override applicable legal deadlines. If verification, an exception, or a lawful extension affects the request, we will explain the reason and next steps. We will confirm the completed scope and identify any relevant retention exceptions.

3. What deletion can cover

Depending on the verified scope, a request can cover your account and membership records, business or Brand Kit information, locally stored social connection credentials and identifiers, drafts and schedules, uploaded or generated media, and related engagement records.

Some information may need to remain to meet legal obligations, resolve a dispute, prevent abuse, or document that a request was handled. Any retained information should be limited to what is necessary for that purpose. Information belonging to other users or a business may require a different authorization or legal assessment.

Routine backups may retain residual copies until expiration. Retained backup copies should not be used for ordinary operations; if a recovery is necessary, completed deletion requests must be reapplied. A request may also require coordination with a provider processing information on our behalf.

4. Disconnecting is not full deletion

You can remove a local social connection from the Connections page in S4-Social Loop. You can also remove S4-Social Loop's access in the connected platform's app or business-integration settings. Those actions do not automatically erase every stored draft, image, activity log, or other record.

To request deletion of information held by Consultwise LLC, use the email process above even if you have already disconnected the platform or lost access to S4-Social Loop.

5. Posts and copies outside S4-Social Loop

Removing local information does not automatically remove posts already published on Facebook, Instagram, or another service. Manage those posts through the relevant platform or ask us about a specific post before its connection is removed. Other users' copies, screenshots, and provider-retained records may remain outside our control.

For more information about data use and recipients, read our Privacy Policy.